Frequently Asked Questions

Browse our catalog and add the item(s) you want to rent to your cart. Select your dates and click "Proceed to Checkout." Fill out the information form, and once complete, click "Send Request." Your request will be reviewed by our team; if approved, you will receive an email with the next steps to complete your payment and sign the rental agreement.

We understand that travel plans change, especially when travelling with kids. We require 48 hours notice before your rental start date to reschedule or cancel your reservation at no charge. Anything after that may incur a cancellation fee of 50% of the rental fee. For items reserved for the same day and then cancelled, we will charge you an administrative fee of $10.

We encourage you to make a reservation with minimum 48 hours in advance to make sure we can accommodate your request. During peak season (long weekends, holidays, summer months), we suggest that you reserve several weeks in advance.

Yes, a minimum 3-day rental applies to all items. Please note that the rental fees are calculated per calendar day, not per 24-hour period.

Absolutely! We also offer long term rentals. Please contact us for more information.

It's possible! Please contact us to confirm availability.

Yes, we do offer discounts for multiple items and extended rentals. Please contact us by phone or by email for more details.

The rental agreement states the terms and conditions of the rental service. Please contact us if you have questions.

Airlines have baggage restrictions and excess-baggage fees that will increase the cost of your trip. Renting will save you time, space and of course stress. You can visit Ottawa hassle-free and enjoy your holidays with peace of mind because all our equipment is safety inspected and sanitized after every rental.

For liability reasons, we are unable to install car seats. The installation manual is provided with every rental. You are responsible to install it properly. Local police and fire stations no longer offer the installation service. However, a company called Safe Seats Ottawa offers this service for a fee. Visit their website for more information: www.safeseatsottawa.com.

Our equipment is replaced on a regular basis to provide you with the latest models in great condition. We check safety regulations frequently and keep up to date with the latest products.

Don't worry! Please contact us and we will do our best to accommodate your needs.

Absolutely! Your Little Traveller's safety and health are our main priorities. For that reason, our equipment is safety inspected after every rental, and sanitized with environmentally friendly and fragrance-free products. In addition, all of our car seats comply with Transport Canada's Child Car Seat safety regulations.

We encourage you to visit the Ontario's Ministry of Transportation website for more information about car seat laws.

If you are not satisfied with our equipment, please let us know as soon as possible. We will do our best to replace it or refund your money.

Yes. The cost of delivery depends on the exact location. The delivery fee will be calculated during checkout.

Yes, we do deliver to the airport.

Absolutely! We can deliver to the location of your choice in Ottawa and surrounding areas.

No, all rental requests are for delivery only.

Our delivery/pick-up hours are Monday to Friday from 12:00 to 13:00 and 16:00 to 20:00 Eastern Time. Saturdays and Sundays from 09:00 to 13:00 Eastern Time.

All payments must be made after your rental request is approved.

No, your payment information is never stored on our system; it is securely encrypted and processed by Stripe. Please note that a security authorization (hold) will be placed on your card to cover potential damage or loss of equipment. For more details, please refer to your rental agreement or contact us directly.

Our rental fees are calculated per calendar day, not per 24-hour period. Example: if your start date is March 19 and the end date is March 22, your quote will be for 4 days.

We are located in Ottawa, ON. We serve all the surrounding area.

Our hours of operation are Monday to Friday from 08:00 to 20:00 (Eastern Time). Saturdays and Sundays from 09:00 to 13:00 (Eastern Time).